Customer Protection

Refund & Cancellation Policy

We stand behind our work with a fair and transparent refund policy designed to protect both our clients and our business.

Last updated: January 2025

Fair & Transparent

1. Refund Eligibility

We offer refunds under the following circumstances:

Eligible for Full Refund

• Project not started within 7 days of payment
• We fail to deliver initial concepts within agreed timeline
• Technical impossibility discovered after project start
• Mutual agreement to cancel before 25% completion

Partial Refund Eligible

• Client cancellation after work has commenced
• Scope reduction during project execution
• Force majeure events preventing completion
• Mutual agreement for project modification

2. Non-Refundable Scenarios

Refunds are not available in the following situations:

Project completed and delivered as per agreed specifications
Client changes mind about design preferences after approval
Third-party service costs (domains, hosting, licenses) already incurred
Project more than 75% complete
Refund request made after 30 days of project completion
Custom development work that has been integrated into client's systems

3. Service-Specific Refund Policies

Website Development

• Full refund if no design concepts provided within 7 days
• 75% refund if cancelled before development starts
• 50% refund if cancelled during development phase
• No refund after website goes live

Mobile App Development

• Full refund if wireframes not delivered within 10 days
• 80% refund if cancelled before coding begins
• 40% refund if cancelled during development
• No refund after app store submission

Graphics Design

• Full refund if initial concepts not satisfactory
• 50% refund if cancelled after first revision
• No refund after final files delivered

Digital Marketing

• Monthly services: 7-day money-back guarantee
• Setup fees are non-refundable after work begins
• Ad spend costs are non-refundable

Hosting Services

• 30-day money-back guarantee for new accounts
• Pro-rated refunds for annual plans (after 30 days)
• Setup fees and domain costs are non-refundable

4. Refund Process

To request a refund, please follow these steps:

Submit Request

Review Process

We'll review your request within 2-3 business days and respond with our decision

Process Refund

Approved refunds are processed within 5-7 business days to original payment method

Required Information for Refund Request:

• Project name and invoice number
• Reason for refund request
• Original payment method details
• Any relevant project communications

5. Cancellation Policy

Client-Initiated Cancellation:

• Must provide 7 days written notice
• Payment due for all completed work
• Refund eligibility as per above policies
• All project materials to be returned or deleted

Our Cancellation Rights:

• Non-payment after 30 days (with notice)
• Breach of contract or abusive behavior
• Illegal or unethical project requirements
• Technical impossibility discovered during project

Automatic Cancellation:

• No client response for 30 days
• Failure to provide required materials after multiple requests
• Payment disputes lasting more than 60 days

6. Payment Method Specific Policies

Bank Transfer / UPI

• Refunds processed to same account
• 5-7 business days processing time
• No additional fees

Online Payment Gateways

• Subject to gateway refund policies
• 7-14 business days processing time
• Gateway fees may be deducted

Note: Cash payments are refunded in cash only for local clients. Remote clients who paid cash must provide bank details for refund processing.

7. Dispute Resolution

We believe in resolving disputes amicably and professionally:

• Direct communication is encouraged as the first step
• Escalation to senior management if needed
• Mediation through industry bodies if required
• Legal action as a last resort

Most disputes arise from miscommunication and can be resolved through open dialogue. We're committed to finding fair solutions that work for both parties.

8. Contact for Refund Requests

To request a refund or discuss cancellation, please contact us through any of these channels:

Email (Preferred)

ceo@igraphicsbanaras.tech

Phone

+91 8052212896

Please include your project details and reason for refund request

Response Time: We aim to respond to all refund requests within 24-48 hours. Complex cases may require additional review time, but we'll keep you informed throughout the process.

Questions About Our Refund Policy?

We're here to help clarify any concerns about our refund and cancellation policies.

Email Us